Shipping costs are published in the specific section of the Site and are inclusive of VAT and are paid by the Customer. Specolizzi Shop reserves the right to change the shipping costs of the Products which are shown on the Site at any time. Any changes to the shipping costs of the Products will, however, not be effective for Customers who have already done so.

The shipped Products are checked and delivered to the courier without defects. https://specolizzishop.com/ will not be responsible for damages and cannot undertake to replace them if not reported upon acceptance of the shipment by placing the complaint on the courier’s bulletin.

At the time of delivery the Customer is required to verify:

– that the number of packages delivered corresponds to what is indicated in the transport document advanced by e-mail;

– that the packaging is totally intact, not damaged, dented, punctured, wet, torn, or in any way altered, even in the closing materials (adhesive tape or metal straps).

The Customer is therefore invited, in his own interest, to report any discrepancies in the packaging or the mismatch in the number of packages by placing an appropriate “specific reservation” or by reporting on the bulletin (where signature is required) the description of the type of damage to the packaging found during the withdrawal phase.


The Customer is required to immediately verify the correct conformity of the Product and its integrity: in the event of detection of specific or hidden damage, the Customer is required to report it immediately to https://specolizzishop.com/ no later than 7 (seven) calendar days from the date of delivery of the product (date included in the calculation) by contacting the assistance service via the return procedure.

Incomplete requests or requests received after the above deadlines cannot be taken into consideration.

In the event of a product arriving damaged or non-compliant, it is mandatory to keep all the parts constituting the original packaging. In the absence of original packaging https://specolizzishop.com/ will not be able to manage the return of the product and the complaint raised by the Customer cannot be accepted in any way.

The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, the Product will be returned to the sender, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 c.c. Once the contract has been terminated, Specolizzi Shop will proceed to refund the total amount paid by the Customer, minus the costs of unsuccessful delivery of the Product, the costs of returning it and any other costs incurred due to the failed delivery. caused by the absence of the recipient. The termination of the contract and the refund amount will be communicated to the Customer via e-mail.

Delivery is expected within a maximum of 10 (ten) days, and is in any case indicated in the order confirmation email. To resolve some logistical or other problems that may arise relating to delivery, it may be necessary to contact the Customer. In this case, the shipping terms will start from the day on which the problem has been resolved through contact with the Customer and the delivery terms will be consequently postponed.

If Specolizzi Shop requests additional information in order to ascertain the identity and authorization of the Customer to make a payment, the shipping terms, i.e. the terms for taking charge of the Product by the courier, will start from the date of receipt of the documentation or from the date of confirmation of the transaction by the fraud risk prevention centre.

In no case can Specolizzi Shop be held responsible for the delay, cancellation or inability to make the delivery if this depends on force majeure or unforeseeable circumstances (including malfunctions and disservices of the Internet network and responsibility of the Customer).

Specolizzi Shop sells and delivers the Products offered on its Site exclusively to its Customers and any delegates of the same and, in any case, in full compliance with the law and regulations in force.

For deliveries, Specolizzi Shop uses patented packaging which, thanks to its particular characteristics, guarantees the integrity of the transported Products. The delivery of the Products takes place via national couriers who assume full responsibility for delivery to the address indicated by the Customer from the moment of taking charge of the Products. Specolizzi Shop therefore assumes no responsibility for any damage or behavior of the couriers.

Specolizzi Shop will not be responsible for failed or delayed delivery due to causes of force majeure or unforeseeable circumstances, such as – by way of example, strikes, measures by the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, inundations and damage to industrial machinery not dependent on Specolizzi Shop

Specolizzi Shop will promptly notify the Customer of the occurrence or disappearance of a cause of force majeure. If the cause of force majeure persists for a period exceeding 30 (thirty) days, either party will have the right to withdraw from the contract. In this case of withdrawal, the Customer will not be entitled to any compensation or compensation of any kind, without prejudice to the right to a refund of any amount already paid as the price for the Product covered by the Order and for its shipment using ordinary methods. , within 14 days of sending the Order itself.