Without prejudice to the guarantee pursuant to articles. 128 et seq. Legislative Decree 206/2005, if the Product presents manufacturing defects, the Consumer may request its replacement within the strict deadline of 14 days from receipt by express request using the “Contacts” section on the website https:// In this case the Consumer is required to return the defective or damaged product in its original packaging intact in all its parts. In the event of replacement of the Product, the shipping costs for returning the defective product are borne by the Customer, while the costs for shipping the new Product are borne by Specolizzi Shop, which will carry out the requested replacement within a period of time. appropriate from receipt of the Consumer’s request with an identical Product or, in the event of stocks running out and upon agreement with the Consumer, with one of equivalent value. In the event of failure to reach an agreement between Specolizzi Shop and the Customer, the amount already paid will be refunded. It is the Consumer’s responsibility to describe in as much detail as possible the nature of the defect or defect found and, if necessary, to send a copy of the Order documents, or to indicate the Order number, the Consumer’s telephone number and Customer code and any other data useful for the correct identification of the complaint. In general, has the right not to accept the return of Products that have been altered in their essential and/or qualitative characteristics or that have been tampered with or damaged. Furthermore, no return of items will be permitted without the prior written consent of except as indicated below. guarantees, however, replacement if the Products delivered do not correspond to the order placed by the Customer or if they arrive broken.


The following rules regarding the right of withdrawal are applicable only in relation to Orders placed by Consumers. For this category of Customers, there is also the possibility of canceling the Order by promptly contacting Specolizzi Shop. The request to cancel the Order cannot be accepted if the Products are being shipped, or if Specolizzi Shop has already started performing the service. Pursuant to articles 52 et seq. of the Consumer Code, the Customer who holds the status of Consumer has the right to withdraw from the purchase contract of the Product, without any penalty, within 14 (fourteen) days from receipt of the Product (or in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good) The Customer who wishes to exercise the withdrawal must, within 14 (fourteen) days from the date of receipt of the Product, make a request to the email address indicating the personal details, the Order Number assigned and the items for which asks for withdrawal. The Customer is also advised to attach a copy of the purchase tax documentation to the notice of withdrawal. Once the notice of withdrawal has been received, the Customer will be informed of the address to which the Product must be sent, which must be returned according to the instructions provided to the Customer within 8 (eight) calendar days. For the purposes of the deadline, the Product is considered returned when it is delivered to the accepting post office or shipping company. The substantial integrity of the property is an essential condition for exercising the right of withdrawal. The Product must therefore be kept with normal diligence and returned intact, complete in all its parts, without signs of damage or opening of the guarantee seals. The costs of returning the Product are borne by the Customer. The return takes place under the full responsibility of the Customer until the actual receipt of the Product is certified. The Customer is responsible for any damage that the Product may suffer during transport. Provided that the Customer has complied with the methods, terms and conditions for exercising the right of withdrawal, Specolizzi Shop will proceed, within 14 (fourteen) days from the date on which it became aware of the exercise of the right of withdrawal, to reimbursement of the sums paid by the Customer for the Product following the same payment methods as the Customer in the initial purchase phase. The refund will not include return costs. In accordance with the provisions of the art. 56, paragraph 3, of the Consumer Code, Specolizzi Shop can withhold and the refund until the goods have been returned or until the Consumer has demonstrated that he has sent back the goods. The refund will take place through a cancellation procedure of the amount charged to the Customer’s credit card, in the event that he has used this payment method, or, in all other cases, by bank transfer. In the latter case, it will be the Customer’s responsibility to promptly provide in writing, also in the same notice of withdrawal, the bank details to allow Specolizzi Shop to carry out the refund. The Customer is required to return the goods or deliver them to Specolizzi Shop without undue delay and, in any case, no later than 5 days from receipt of the return acceptance email, to the company’s physical address: Via Gioberti, 149 – 73054 Presicce- Acquarica (Le)


As provided for in the art. 59 of the Consumer Code, the right of withdrawal does not apply: 1 in the case of supply of tailor-made or clearly personalized goods which risk deteriorating or altering rapidly; 2 if the package is not sealed; 3 in the event that the purchase is made during promotional offers etc.; 4 in the case of supply of sealed goods which have been opened after delivery; 5 to professionals and companies for which an invoice has been issued, not falling within private entities; If the withdrawal has not been exercised in accordance with the provisions of the articles. 52 et seq. Consumer Code and, in particular, if the Product is not intact in all its parts and/or is without the original packaging, when it is part of the Product, or even when it is damaged or consumed even only in part by the Customer, this will not lead to the termination of the contract and, consequently, will not give the right to a refund of the amount paid by the Customer for the Product. In this case, the Product will be made available to the Customer, so that he can regain possession of it, at his expense.


Once the Products have been returned, Specolizzi Shop will carry out the necessary checks relating to their compliance with the conditions and terms indicated in this information. In the event that the checks are concluded positively, Specolizzi Shop will send the Customer, via e-mail, the relevant confirmation of acceptance of the Products thus returned and the refund will be activated as soon as possible and in any case within fourteen (14) days from the date on which Specolizzi Shop became aware of the exercise of the right of withdrawal. In the event that there is no correspondence between the recipient of the Products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by Specolizzi Shop – in any case – towards the person who made the payment.